Delete your MonacHub account
This page explains how to delete your account in the MonacHub app or the MonacHub Pro app, published by MonacHub, and what happens to your data.
Option 1 — From the app (fastest)
MonacHub (customers)
- Open the app and go to Profile (bottom tab).
- Scroll down and tap Delete account.
- Confirm. Your account is deactivated immediately and you are signed out on all devices.
MonacHub Pro (venues)
- Open the app and go to Profile.
- Tap Delete account.
- Confirm.
Option 2 — Without the app
If you no longer have the app installed, send an e-mail from the address linked to your account to contact@monachub.mc with the subject line:
Delete my MonacHub account
Include the e-mail address or phone number you signed up with and whether it is a MonacHub or MonacHub Pro account. If you signed up with Google or Apple, write from the same e-mail address. We may ask you to confirm your identity to protect your account.
We handle requests as quickly as possible, and in any case within the one-month period set by law, and confirm by e-mail.
What happens to your data
| When | What |
|---|---|
| Immediately | Your account is deactivated. Other users can no longer find you or message you. Pending reservations are cancelled; the venue is informed. |
| During the grace period (about 30 days) | You can restore the account by signing in again (this protects you against accidental or malicious deletion). |
| At the end of the grace period | We permanently erase your identity data: e-mail, phone number, username, first and last name, profile photo, allergens and preferences, payment card tokens, push tokens, friends list, saved places, ratings. |
| Kept for legal reasons | No-show payment records are kept for as long as accounting and tax law requires (generally up to 10 years) in a form that no longer identifies you. Your reservations remain in the venue's history in anonymised form. Messages you sent in other people's conversations and reports concerning you are kept in anonymised form. Details: Privacy Policy, section 8. |
You cannot delete an account while a no-show fee is unpaid; settle it from the app first, or contact us.
Questions: contact@monachub.mc.